I love having conversations and this one was lots of fun! Check out the recording of our first Covid Conversation where I am joined by Michelle Scott and Robert Stevens to discuss their experience managing covid in their services.
We talk about empathy, systems and processes, communication and how to avoid the use of 'the policy says' when supporting families and staff during this tricky time.
Join us for the next Covid Conversation and share your experience.
Thanks so much to the participants for their contributions.